Returns and order issues
Clear help when plans change.
For most online purchases, you may tell us within 14 days of receiving the goods that you wish to cancel. Faulty, damaged, incorrect or misdescribed items are covered separately by your statutory rights.
Choose the right route
Changed your mind
Tell us within 14 days after delivery. Once you notify us, return the eligible goods within the next 14 days.
Damaged or incorrect
Contact us promptly with the order number and clear photos of the product, parcel and label where relevant.
Opened or used goods
Handle products only as needed to inspect them. A refund may be reduced for loss of value, and statutory exceptions can apply to certain opened sealed goods.
How to request a return
Contact us before sending anything
Tell us
Use the contact form or email within the applicable time limit.
Keep everything
Retain the goods, original packaging and delivery label while we review the request.
Receive instructions
We will confirm the correct return address and any evidence needed.
Return safely
Package the item securely and retain proof of posting until the request is complete.
Refund timing and costs
Approved refunds
Refunds are normally sent to the original payment method. Provider processing time may follow after UKSMK issues the refund.
Standard delivery
For a valid full-order cancellation, the standard outbound delivery charge is included where required by law.
Return postage
You normally pay return postage for a change of mind. UKSMK covers reasonable return costs where goods are faulty or supplied incorrectly.
Returns questions